B2B marketing (MBA notes / case studies)

B2B marketing involves techniques and best practices used by companies to sell its products and services to other businesses.

Management (MBA) question on B2B marketing.

Q) Read the following Case & solve the questions given:
It is customary in almost every Business Organization, from large to small, to serve popular beverages like tea and coffee to its employees and visitors as a daily routine. In many organizations, it is served free, whereas in many others, on cost basis or subsidized-price basis. In a survey conducted by Coffee Board, in recent past, it is found that coffee is more regularly consumed in South Indian states and tea in most other parts is preferred as a routine beverage.
In business organizations, coffee consumption, more or less, follows the geographic pattern of consumption. However, with entry of many coffee- speciality suppliers, the coffee is gaining popularity as a beverage, and its demand is growing rapidly. There is a variety of coffee-serving facilities prevalent in companies for their employees, ranging from a typical instant coffee in a kitchen managed by a vendor to departmentalized self-service vending machines.

CoffeeBeans is a multinational coffee bars chain and has 220 outlets in major cities of India. In a bid to expand its market, CoffeeBeans is entering in business market in a big way. For its target B2B customers, it has designed a product-package consisting of a hightech coffee-making robot, named ‘CoffeeCup’, bundled with bulk packs of coffee making ingredients. This machine can serve variety of customized coffee to suit different tastes of employees at very fast rate of 50 cups per minute.
Vivek Lal, the CoffeeCup product manager, with his team 2 PTO ET_IB_B2B_3012 Business-to-Business Marketing End-Term Examination, December, 2016- January, 2017 zeroed on Hero Motors at Delhi NCR as its first large business customer, where he forecasts an initial sale of 200 CoffeeCup Robots and bulk ingredient-packs to serve 5000 cups per day.

Assuming any other relevant information as required, you are required to answer the following questions:
a. How will you identify individuals in the Hero’s Buying Centre, for the different roles being played by them?
b. Comment on the expectations of each role in the buying centre, and the strategies to be adopted by Vivek’s team to meet each of these expectations to persuade a favorable decision.

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